Hello guys,

Job role as Service Deliver Manager / Lead – Immediate Joining Preferred.

Job Description
Experience leading multi-million $ Service...Hello guys,

Job role as Service Deliver Manager / Lead – Immediate Joining Preferred.

Job Description
Experience leading multi-million $ Service Delivery Accounts
Permanent Role – Immediate Interview
Excellent people kills, communication skills and client-onsite-offshore team management skills
Banking service delivery experience preferably Insurance clients
Our Client is a NYSE listed global leader in consulting, and technology outsourcing solutions with presence in across the globe and a well-known multi-billion $ company.

As a Delivery Manager, you are responsible for reviewing, monitoring, controling and supporting growth of a portfolio of discrete projects for a major client of the consulting business with the objective of delivering them as per agreed timelines, cost and quality parameters.

The client account has various verticals in service delivery such as Infrasture projects, Software development projects, support projects, IT consulting initiatives etc. You will be responsible for Service Delivery for the client account.

Skill / Experience Requirements:
MUST have Service Delivery experience in Banking (ideally Insurance)
Reliable individuals who can manage the major account for consulting business
Smart individual with Very good communication and ability to manage client relationship effectively and ability to manage team for effective delivery
Likeable person who can grow the account and effectively control team to effective delivery
Executed projects with different Software Development Life Cycles (SDLC), engagement levels
Successfully managed delivery parameters
Good knowledge of Insurance / BFSI domain, Service delivery Management and Processes, Estimation Techniques, Quality control, MSA, PLA, etc
Experience in managing a team size of 80-150 team members
Delivered successful projects without cost or effort overruns
Should have been in a client facing role and extensive client engagement experience
Total experience of 10+ years in Banking especially insurance service delivery, with 2+ years as a Project Manager or equivalent.

Skills:
Client Centricity
Execution Excellence
Collaborative Working
Likeable person
Nurturing People
Passion for Results
Strategic Perspective
Stakeholder Management
Managing Complexity
Problem Solving & Decision Making
Strong BFSI especially Insurance sector

What will you do?
Delivery Management

Plan project reviews at appropriate frequency; closely monitor projects with Amber, Red and enables a quick turn around
Manage escalations on delivery issues with customer & other stakeholders
Monitor overall health through defined norms of CHM parameters (rookie ratio, bulge, PPC etc) to Ensure parameters stay within defined norm
Customer Knowledge Management to Ensure continuity in process knowledge
Assess risks well in advance, and mitigate, to Ensure on time delivery, Csat and Esat
In this role, you will be required to have the knowledge and expertise of:

Finance & Operations

Bill & Invoices in a timely manner
Ensure payout of bonus/penalty from/to the customers
Systemic approvals for travels, project structure creations
Manage resource fulfilment & staffing
Employee Rotations
People Management

Ensure improvement in E-Sat and reduction in attrition
Engaging with employees across all levels in the team
Build a harmonious and energized work culture
Settle employee issues, interpersonal conflicts in a fair manner
Plan team development and capability building interventions to Ensure team is able to deliver value to the client
Drive employee lifecycle processes such as Inductions, MSI, Progressions, Separations and other HR interventions as required
Solutioning & Growth

Scope new opportunities within the account proactively
Align with the client partner - to build winning solutions and delivery proposals (through Agile etc) - proactive & reactive
Customer Management

Understand how the delivered projects can help the customer produce results
Build strong relationships with all key stakeholders in the customer's IT organisation

What is on offer:
Permanent lead role + Competitive Remuneration
Excellent client facing engagement role
Competitive remuneration

How to apply:
Other titles for this role in other organisation might be: Service Delivery Manager, Service Delivery Lead, Account Manager – Service Delivery

Appetency Recruitment Services @ 03 8560 3750

Thanks and All the best Show more